Terms & Conditions

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including payment information/ credit card etc), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express wrote permission by us.

How the Contract Is Formed Between You and Us

Our site is only intended for use by people registered with us and residents in the UK and EU. At our complete discretion, we may accept or reject orders from people outside of these territories.

After you place an order with us online, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted

We will confirm our acceptance to you by sending you an e-mail that confirms that the products have been dispatched (Dispatch Confirmation). The Contract between us will be formed when we send you the Dispatch Confirmation.

If we are unable to supply you with products, for example, because those products are no longer available or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the products, we will refund you the full amount as soon as possible.

If an order is refunded, we will not accept any liability for any bank charges which may have been incurred.

The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent We may transfer, assign, charge, sub-contract, or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

Returns Policy

Mobile phones and tablet returns

Our return policy lasts 30 days and the product will be eligible for return and refund were received by us in the same condition as issued. If you wish to return your product within the 30-day period, please contact us via email at [email protected]

Where there are only 4 days left of said period you will have 5 working days to return the unit/s to us once we have been notified. Units will not be liable for returns outside of this period. Where a product has been either damaged or has software encryption it will not be eligible.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

You are responsible for:

  • Make regular backup copies of the information, personal data, software, and other content on your phone/device to protect the content against potential operational failures. You should make a backup before you send your phone/device to us under this warranty as your phone/device may be erased, replaced, and/or reformatted in the course of our services under this warranty.
  • Removing all personal data from your phone/device before sending it to us.
  • Disabling all security passwords on your phone/device before sending it to us and downloading or reinstalling all software programs (including apps), data and information back onto your phone/device once it has been repaired or replaced.
  • Prior to you returning your iPhone to us, please make sure that Find My Phone has been erased from your iCloud or Google account.

You can check to see if your Find My Phone activation lock is active via https://support.apple.com/en-gb/HT201351 by entering your phone/device IMEI. Once you have completed this, it is important that you do not reactivate the Find My iPhone lock. Failure to do so will lead to a delay in the processing of your claim under this warranty and/or prevent it from being processed and may result in no refund or your phone/device being returned to you without repair or replacement.

There may be occasions where a partial refund may be provided if your returned product does not meet these terms. These are evaluated on an order-by-order basis.

Refunds (if applicable, subject to Returns Policy)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Change of Mind

You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods.

Please contact us within this 14-day period

You then have a further 14 days by which we need to receive the goods.

Mobile Crazy Limited will not bear the carriage cost of unwanted items and you will only be eligible for a full refund when the goods are received by us in the same condition as issued.

Exchanges

We replace items only where they have been supplied defective or damaged. If you wish to exchange your product, please contact us within 24hrs of receipt Mon – Fri, 9 am-5 pm.

We do not warrant that the quality of any products purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

International delivery

Unfortunately, we do not deliver to addresses outside the UK and EU.

You may place an order for products from outside the UK and EU, but this order must be for delivery to an address in the UK and EU and you will be subject to a delivery fee

Warranty

If your product is reported as faulty after the 30-day period, we will cover either its repair or replacement for a period of 1 year following the purchase date.

Warranty Cover

Your phone/device is covered against defects in materials and workmanship when used in accordance with the manufacturer’s user manual, technical specifications, and any other manufacturer guidance released from time to time, for a period of 12 months from the date that you purchased your phone/device apart from the battery which comes with a 3-month warranty.

If there is a defect or fault with your phone/device during the warranty period, we will repair or replace your phone/device. These are the only remedies available under this warranty and you will not be able to choose whether your phone/device is repaired or replaced. This warranty only applies to consumers and business customers in the UK who have purchased a pre-owned phone/device directly from Mobile Crazy Limited.

You cannot benefit from this warranty if you:

  • have accidentally or wilfully damaged the operational behavior of the phone/device; this may be via soft/hard impacts or liquid damage
  • have bought a product other than that identified by its IMEI

Please note all IMEIs are recorded. The warranty only covers your phone/device itself and it does not cover:

  • any accessories that came with your phone/device including, but not limited to, the charger and headphones.
  • Software, even if installed on the phone/device when purchased. Please refer to the licensing agreement which is given in respect of software by the software developer for details of your rights in respect to any software.
  • IP67 Rated and Water resistance devices – where a device carries an IP rating, water damage will NOT be covered for any device purchased on Mobile Crazy Limited

If we find that there is a fault or defect and you are covered by this warranty, we will either:

  1. repair your phone/device using new or used parts that are equivalent to new in functionality and performance; or
  2. replace your phone/device with a pre-owned phone/device that is at least equivalent to the quality and functionality of your original phone/device.
  3. We may install system/software updates onto your new or repaired phone/device, and you will be unable to revert to an earlier version of the system/software once this has been done.
  4. You will be responsible for reinstalling all software programs (including apps), data and information onto your repaired or replaced phone/device.
  5. Some apps may not be compatible with the system/software update we have installed, and we will not be liable where any of the apps you have downloaded cannot be reloaded onto your new or repaired phone/device.

Where we replace your phone/device:

The replacement phone/device will be owned by you, and we will retain the original. You will not be entitled to ask for the original phone/device to be returned to you, and any remaining time left on your 12-month warranty will be transferred to your replacement phone/device.

Only defects and faults that relate to the materials or our workmanship are covered by this warranty. This means that you cannot claim under this warranty for:

  • damage caused by your mishandling or misuse, neglect, negligence, tampering, or unauthorized adjustments including “jailbreaking”, Non-authorised, Malicious or Beta software
  • accidental damage, or any damage caused by liquid, fire, or any other event outside of our control.
  • your use of the phone/device contrary to the manufacturer’s user manuals, technical specifications, or guidance.
  • damage caused in the course of any work carried out by third parties or yourself (e.g., where you have your phone/device screen replaced by someone other than us). Authorization must first be granted should you wish work done by representatives from the manufacturer or Manufacturer Authorised Service Providers. Please note that if you try to, or engage any third party to, carry our repairs or replacements to your phone/device, or open your phone/device, this warranty will be void.
  • damage due to usual wear and tear or the natural aging of your phone/device.
  • cosmetic damage including, but not limited to, dents, scratches, chips, cracks, or snaps in external plastic on ports.
  • any damage to your phones/devices protective coating (which is designed to diminish over time);
  • damage caused by the use of the phone/device with any other product (e.g., phone/device speakers);
  • loss or theft of your phone/device; or any loss or damage to data on your phone/device.

You will not be able to claim under this warranty if the serial number on your phone/device has been removed or if we know, or reasonably believe, your phone/device to be stolen (based on information provided by law enforcement authorities).

How to claim on your warranty:

Please go to  http://www.royalmail.com/track-my-return/create/5237 and follow the online process to download your Royal Mail returns label. You must adhere to the instructions below when you return your device:

  • Devices must be packaged sufficiently for transit and if the appropriate packing is not used then you would be held responsible for any damage in transit etc.
  • Ensure that the label is securely fastened to the parcel and that the barcode is not obscured by tape. The barcode is crucial in getting the goods back.
  • There is a 14-day claim period, customers must contact Mobile Crazy Limited within this period with a query for this to be processed.
  • Customers will be given a receipt from the shop when the goods are dropped off, therefore this must keep as proof of dispatch.
  • The maximum amount that can be claimed for any device is £100. If your device is high value, we would recommend sending this via Special Delivery.

Once it has been received and verified it is covered by this warranty your phone/device will be repaired or replaced and shipped to you within 5 working days of receipt, subject to the Returns Policy. If the fault or damage is not covered by this warranty, we shall contact you and make arrangements to return the phone/device to you. We reserve the right to charge you for the carriage if the fault or damage is not covered by warranty.

Price of products and delivery charges

The prices of the products will be as quoted on our site.

Prices for our products may change, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

The price of the products includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.

The price of the products does not include delivery charges. Our delivery charges are as quoted on our site from time to time.

It is always possible that, despite our reasonable efforts, some of the products on our site may be incorrectly priced.

If we discover an incorrect price, we will inform you and will give you the option of continuing with your order on the basis of the correct information or canceling the order. We will not process your order until we have your instructions. If we are unable to contact you, we will treat the order as canceled and notify you in writing.

Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.

How to pay

You can pay for products using a debit card or credit card, PayPal

If you have selected a credit or debit card, we accept the following cards: Visa and Mastercard.

Card Payments for products where the billing country is not equal to the shipping country address will be canceled and a refund will be processed.

Events Outside of Our Control

We will not be liable or responsible for any failure to perform or delay in the performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.

Privacy Policy

Mobile Crazy Limited takes data protection very seriously and we do everything in our power to ensure your data is handled and processed securely. If you would like to know more about what data we hold on you, how your data is handled, and how to have your data removed from our systems, go to our Privacy Policy.

Complaints

Please note we have a complaints procedure. Our contact details for all purposes are:

Email: [email protected]

Telephone: 01204 916550

Address: Mobile Crazy Limited, 71 Higher Swan Lane, Bolton, BL3 3AS